Policies

BeautyCo Strives To Give You The BEST Treatment Possible, And Our Company Policies Allow Us To Continue Giving You The Care You Deserve. Please Feel Free To Reach Out With Any Questions Regarding BeautyCo Policy.

Service Refunds

Refunds are not provided for services or packages, but a credit can be applied toward other services if within the expiration date. If a patient moves out of state, a refund will be provided on unused service packages, less a 25% administrative fee if within the expiration date. Starting November 1st, 2023, service packages will have a 2-year expiration date for use from the purchase date. Once expired, services may not be transferred, redeemed for value, or refunded. 

Product Returns & Refunds

BeautyCo Refunds are not provided for services or packages, but all purchased service packages can be converted into a dollar amount. If a patient moves out of state, a refund will be provided on unused service packages, less a 25% administrative fee. If you are not satisfied with your purchase, we are happy to accept product returns for 50% of product value in the form of store credit within 14 days of purchase date. No cash refunds will be given on products and will only be provided in the form of store credit. We do not refund or accept any returns on damaged products that have been damaged by the purchaser.

Cancellation Policy

BeautyCo has a 24-hour cancellation policy for all appointments.  NO EXCEPTIONS to the no-show/cancellation policy including emergencies, traffic, or sickness.  No-show fees and cancellation fees are NOT carried over to future appointments or applied toward future treatments.  If you no-show for your appointment or cancel with less than 24 hours notice, you will be charged $150.  This fee is non-negotiable or refundable.  Appointments can be canceled via Patient Portal, phone (984) 222-0026, email Hello@beautycoraleigh.com , or text message (984) 833-2893!

*Failure to abide by our cancellation policy may result in restricted access to appointments and services here at BeautyCo.

Child Policy

At BeautyCo, our goal is to provide a peaceful, safe, and relaxing environment for all of our patients. To help us maintain this atmosphere, we kindly ask that you arrange childcare prior to your appointment.

For safety and comfort reasons, children under the age of 13 — including infants and toddlers — are not permitted in the treatment rooms or to wait unattended in the lobby. This allows our team to focus fully on your care and ensures a serene experience for all guests.

We completely understand that things happen! If you’re unable to secure childcare, please don’t hesitate to reach out to us or log into your patient portal to reschedule. Please note that arriving with a child may require us to reschedule your appointment, and a same-day rescheduling fee of $150 may apply.

Thank you so much for your understanding and support in helping us create the best possible experience for everyone at BeautyCo.

Pet Policy

We unfortunately cannot allow any animals inside our clinic due to medical board requirements. Anyone who brings an animal into BeautyCo- even if only to purchase product- will be asked to step outside and return without their pet. This is a non-negotiable policy due to legal restrictions and allergy concerns.